Professional falls response & community support
Helping people remain safe, independent and supported at home with professional welfare response, specialist lifting equipment and clinically governed care.
Because a fall should not mean hours waiting on the floor.
Why This Service Matters
Across the UK, older adults and vulnerable people are increasingly being left waiting for help following non-injury falls or welfare concerns.
For many families, the challenge is not always a medical emergency — it is knowing that somebody trusted, professional and local can respond when support is needed most.
Marches Community Response was created to provide reassurance, welfare support and practical assistance designed to help people remain safe and independent at home.
How We Help
- Professional response following non-injury falls
- Welfare and wellbeing assessments
- Specialist lifting assistance using professional equipment
- Reassurance support for families and carers
- Clinical escalation where required
- Support designed to help people remain independent at home
- Follow-up referrals where additional support may be beneficial
- Local responsive teams operated by a CQC-rated ambulance provider
Real Experiences Behind The Service
Mrs T’s Story
“They didn’t just get mum off the floor — they helped us put support in place so it didn’t happen again.”
After a fall at home during the night, Mrs T activated her pendant alarm expecting help to arrive quickly.
Her daughter was contacted, but despite best efforts was unable to safely lift her from the floor. A local falls response service was contacted, however after several hours nobody had arrived.
Marches Community Response attended, carried out a welfare assessment, safely assisted Mrs T using specialist lifting equipment and ensured no emergency escalation was required.
Following the incident, our team completed a referral for additional support services and an occupational therapy review to help reduce future risks and support Mrs T’s independence at home.
Why Families Choose Marches Community Response
Unlike basic alarm systems or non-clinical call centres, Marches Community Response is operated by Marches Ambulance Service — a CQC-rated GOOD ambulance provider with trained responders, specialist equipment and clinically led support.
- CQC-rated GOOD ambulance provider
- DBS-checked responders
- Specialist lifting equipment
- Clinically governed support pathways
- Professional welfare assessments
- Family notification and communication support
- Local responsive teams
- Community-focused approach
Who We Support
Individuals & families:
- Older adults living independently
- Families supporting elderly relatives
- Rural households
- Individuals concerned about long waits following falls
- Vulnerable adults requiring welfare reassurance
Care homes & providers:
- Residential care homes
- Domiciliary care providers
- Supported living schemes
- Community healthcare organisations
Choose your level of support
Essential
£49 per month
- 4 inclusive welfare call-outs per year
- Priority rapid response support
- Professional lifting and welfare assessment
- Family notification support
- Access to clinically governed escalation pathways
Enhanced
£79 per month
- 12 inclusive welfare call-outs per year
- Priority enhanced support access
- Annual Response Planning Review
- Post-incident welfare follow-up calls
- Family notification and incident updates
- Designed for individuals requiring higher support levels
All plans subject to onboarding and service area availability.
Founder Membership Launch — October 2026
Marches Community Response is launching in carefully phased stages to help maintain reliable response standards, safe onboarding and service quality throughout the founder phase.
Founder members receive:
- Priority onboarding access
- Lifetime founder pricing protection
- Early access before wider expansion
- Priority service allocation during launch phase
Frequently Asked Questions
Professional reassurance when you cannot be there yourself.
Marches Community Response helps families, carers and vulnerable individuals access trusted local support designed to keep people safe, supported and independent at home.