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Terms & Conditions

Marches Group Limited T/A Marches Ambulance Service

This page sets out the full Terms & Conditions governing both:

  1. Use of the Marches Ambulance Service website, and

  2. The provision of first-aid and medical services at events.

By accessing our website or by booking our services, you agree to these terms in full.

A. WEBSITE TERMS OF USE

1. Access to the Website

Access is provided on a temporary basis and may be amended, suspended, or withdrawn without notice. You are responsible for ensuring anyone accessing this site through your connection complies with these terms.

2. Acceptable Use

You must not:

  • Attempt to gain unauthorised access to this website or its servers;

  • Introduce viruses, trojans, malware, or harmful code;

  • Interfere with the proper functioning of the website;

  • Use the site for any unlawful purpose.

3. Automated Access (“Bots”)

Search engine indexing by recognised providers (e.g. Google, Bing) is permitted.

All other automated access without written permission is prohibited, including:

  • Scraping or harvesting website content;

  • Automated data mining;

  • Replicating, mirroring, or downloading website structure or content.

Unauthorised automated access may be blocked and may constitute an offence under the Computer Misuse Act 1990.

4. Intellectual Property

All content, branding, text, images, and design on this website belong to Marches Group Limited or its licensors.

You may:

  • View, download, or print content for personal, non-commercial use only.

You must not:

  • Reproduce, modify, distribute, or republish content without written permission;

  • Use content for commercial purposes;

  • Create derivative works.

5. External Links

Links to external websites are provided for convenience. We do not control these sites and are not responsible for their content, security, or availability.

6. Linking to Our Website

You may link to our homepage only if:

  • The link is fair and legal;

  • It does not imply association or endorsement without permission;

  • It does not damage our reputation.

Framing or embedding our site on another website is not permitted without written consent.

7. Cookies & Analytics

This website uses cookies and analytics tools to improve functionality and user experience.
Details are provided in our Privacy & Data Protection Policy: https://marchesambulance.co.uk/privacy-policy/

By using the site, you consent to our cookie practices.

8. Website Information Disclaimer

The content of this website is for general information only and must not be relied upon as clinical, professional, or operational advice.

We do not guarantee:

  • Accuracy, completeness, or up-to-date information;

  • Freedom from errors or omissions;

  • Continuity of website availability.

We accept no liability for:

  • Losses arising from reliance on website content;

  • Loss or damage caused by viruses or harmful material acquired through use of this site or any linked site.

9. Governing Law

These Website Terms are governed by the laws of England and Wales.
Any disputes arising from website use fall under the exclusive jurisdiction of the English courts.

B. EVENT MEDICAL SERVICE TERMS & CONDITIONS

(MAS-T&C-2025.4)

1. Booking and Confirmation

All bookings must be confirmed in writing (email, SMS, or letter).
Quotations are valid for 30 days and are not binding until confirmed.

Full payment is required before the event unless agreed in writing.
All prices exclude VAT unless stated.

Late payments incur:

  • 10% late fee, plus

  • 8% interest above Bank of England base rate, and

  • Any reasonable legal or recovery costs.

Additional hours beyond the contracted period must be authorised by the Event Medical Manager and will be charged at standard hourly rates.

2. Cancellation and Postponement

Notice Period Charge
Less than 48 hours 100% of total fee
48 hours – 7 days 50%
7 – 14 days £75 admin fee
More than 14 days No charge

Large / Multi-Day Events (or >4 staff):
Once planning or SAG liaison has begun, cancellation incurs £1,500 or 25% of event cost, whichever is greater.

Postponements are treated as cancellations unless rebooked with a confirmed date within 30 days.

3. Client Responsibilities

Facilities & Infrastructure

  • Provide a clean, dry, covered treatment space with adequate lighting and ventilation.

  • Provide power:

    • 4 × 13A sockets, or

    • 2 × 16A feeds
      If power is unavailable, we may supply/hire generators and recharge costs to the Client.

Staff Welfare (HSE & Purple Guide Compliant)

For shifts over 8 hours, overnight, or in adverse weather, the Client must provide:

  • Running water (hydration & essential hand-washing);

  • Hot drinks and hot food;

  • A sheltered rest area.

If this cannot be provided, you must notify us in advance so we can arrange alternatives (costs recharged where applicable).

Temperature Control

Treatment areas must be safe and clinically suitable.
In extreme heat or cold, the Client must provide heating/cooling.
If unavailable, we may hire heaters/air con and recharge costs to the Client.

Waste Management

  • We handle clinical waste.

  • The Client must ensure general waste and recycling arrangements are in place.

Operational

  • Maintain clear access for medical vehicles at all times.

  • Provide security appropriate to crowd profile and risk.

  • Supply radios or equivalent communications equipment.

  • Provide accurate site maps, emergency plans, and relevant event documentation.

  • Notify us of any other medical providers; we retain clinical lead unless agreed otherwise.

Event Suspension

You agree to follow any instruction from the Event Medical Manager to pause or stop the event where required for patient care or safety.

4. Our Responsibilities

  • We provide trained, insured, and DBS-checked staff operating under our Clinical Governance Framework.

  • We act within appropriate scope of practice and professional standards.

  • We may conduct dynamic risk assessments (this does not replace Client duties).

  • If transfer to hospital is required, staff and vehicles may temporarily leave site; we are not liable for resulting disruption.

Zone Ex – Immediate Vicinity Duty of Care

We may provide emergency assistance within the immediate vicinity of the event (“Zone Ex”) where an incident is influenced by the event (e.g. road closures, traffic congestion).
If responding externally temporarily reduces on-site cover, we accept no liability for any resulting delays or event suspension.

  • We maintain public liability, professional indemnity, and employer’s liability insurance.

  • We operate under consultant-led clinical governance and Purple Guide–aligned planning.

5. Information & Data Protection

We follow the Data Protection Act 2018 and UK GDPR.
Our Privacy & Data Protection Policy is available at: https://marchesambulance.co.uk/privacy-policy/

  • Fees and resources are based on Client-provided information.

  • Material changes may require revised pricing or withdrawal.

  • Patient data is confidential and shared only with authorised bodies.

  • We comply with safeguarding law and Duty of Candour obligations.

  • RIDDOR reporting remains the Client’s responsibility (with our assistance where needed).

6. Client Insurance & Indemnity

The Client must hold a minimum of £5 million public liability insurance.
The Client indemnifies the Company against all claims arising from the event except where caused by the Company’s negligence.

7. Subcontractors

We may use subcontracted clinicians or partner organisations under our governance and insurance framework.

8. Complaints

Raise issues on-site with the Event Medical Manager where possible.
Formal complaints must be submitted within 14 days to: hello@marchesambulance.co.uk

We acknowledge within 5 working days.

9. Liability & Limitation

Except for death or injury caused by negligence, our total liability is limited to the amount paid for the service.

We are not liable for:

  • Event cancellation or postponement;

  • Loss of profit or opportunity;

  • Damage caused during emergency access or evacuation.

10. Force Majeure

Neither party is liable for unavoidable delays or failures caused by events beyond their control, including severe weather, illness, industrial action, terrorism, road closures, or regulatory intervention.

11. Other Legal Terms

  • Confidentiality: Both parties must keep operational information confidential.

  • Severability: Invalid clauses do not affect the remainder.

  • Variation: Any changes must be agreed in writing.

  • Third-Party Rights: No rights arise under the Contracts (Rights of Third Parties) Act 1999.

  • Governing Law: England and Wales.

  • Jurisdiction: English courts.

Document Reference: MAS-T&C-2025.5

(Website, Medical Services & Operational Terms — Combined)

(Supersedes all previous versions)

Terms and Conditions - Privacy & Data Protection Policy