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Terms & Conditions

Marches Group Limited T/A Marches Ambulance Service

This page sets out the full Terms & Conditions governing both:

  1. Use of the Marches Ambulance Service website, and

  2. The provision of first-aid and medical services at events.

By accessing our website or by booking our services, you agree to these terms in full.

A. WEBSITE TERMS OF USE

1. Access to the Website

Access is provided on a temporary basis and may be amended, suspended, or withdrawn without notice. You are responsible for ensuring anyone accessing this site through your connection complies with these terms.

2. Acceptable Use

You must not:

  • Attempt to gain unauthorised access to this website or its servers;

  • Introduce viruses, trojans, malware, or harmful code;

  • Interfere with the proper functioning of the website;

  • Use the site for any unlawful purpose.

3. Automated Access (“Bots”)

Search engine indexing by recognised providers (e.g. Google, Bing) is permitted.

All other automated access without written permission is prohibited, including:

  • Scraping or harvesting website content;

  • Automated data mining;

  • Replicating, mirroring, or downloading website structure or content.

Unauthorised automated access may be blocked and may constitute an offence under the Computer Misuse Act 1990.

4. Intellectual Property

All content, branding, text, images, and design on this website belong to Marches Group Limited or its licensors.

You may:

  • View, download, or print content for personal, non-commercial use only.

You must not:

  • Reproduce, modify, distribute, or republish content without written permission;

  • Use content for commercial purposes;

  • Create derivative works.

5. External Links

Links to external websites are provided for convenience. We do not control these sites and are not responsible for their content, security, or availability.

6. Linking to Our Website

You may link to our homepage only if:

  • The link is fair and legal;

  • It does not imply association or endorsement without permission;

  • It does not damage our reputation.

Framing or embedding our site on another website is not permitted without written consent.

7. Cookies & Analytics

This website uses cookies and analytics tools to improve functionality and user experience.
Details are provided in our Privacy & Data Protection Policy:
👉 https://marchesambulance.co.uk/privacy-policy/

By using the site, you consent to our cookie practices.

8. Website Information Disclaimer

The content of this website is for general information only and must not be relied upon as clinical, professional, or operational advice.

We do not guarantee:

  • Accuracy, completeness, or up-to-date information;

  • Freedom from errors or omissions;

  • Continuity of website availability.

We accept no liability for:

  • Losses arising from reliance on website content;

  • Loss or damage caused by viruses or harmful material acquired through use of this site or any linked site.

9. Governing Law

These Website Terms are governed by the laws of England and Wales.
Any disputes arising from website use fall under the exclusive jurisdiction of the English courts.

B. EVENT MEDICAL SERVICE TERMS & CONDITIONS

(MAS-T&C-2026.5 – Updated)

  1. Booking and Confirmation

All bookings must be confirmed in writing (including email, SMS or letter). Quotations are valid for 30 days unless otherwise stated and are not binding until accepted and confirmed by Marches Group Limited. All prices exclude VAT unless otherwise stated. Payment Structure A non-refundable deposit of 25% of the total contracted value is required to secure the booking. No dates, staffing, vehicles or operational resources are guaranteed until the deposit has been received. A further payment of 25% of the total contracted value is due no later than 21 days prior to the first event day. The remaining balance is payable within 7 days following the event unless otherwise agreed in writing. Failure to make any staged payment by the due date may result in suspension, withdrawal or cancellation of medical provision without liability to Marches Group Limited. Where staged payment terms have been agreed, Marches Group Limited reserves the right to withhold staffing confirmation, deployment plans, vehicles, equipment, documentation, SAG engagement or operational support until all payments due at that stage have been received in full.

1A. Payment, Late Payment & Debt Recovery (Applies to Individuals & Organisations)

Payment must be received in accordance with the agreed payment schedule and by the due dates stated on the invoice or contract, whether the Customer is a business, sole trader, partnership, charity or individual consumer. If payment is not received by the due date, Marches Group Limited reserves the right (without prejudice to any other rights or remedies) to: a) Apply Late Payment Charges Apply a fixed late payment fee equivalent to 10% of the overdue balance; and Apply statutory interest at 8% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in full. b) Recover Debt Collection & Legal Costs The Customer agrees to remain fully liable for all reasonable costs incurred by Marches Group Limited in recovering overdue sums, including but not limited to: Debt collection agency fees; Solicitors’ fees and court costs; Tracing and enforcement fees; Internal administrative recovery costs. c) Suspend or Cancel Services Marches Group Limited reserves the right to: Suspend or withdraw medical cover; Cancel future bookings; Refuse further services; Withhold post-event reports, patient statistics or operational documentation; Withdraw from SAG engagement or event planning activity; until all outstanding sums, including late fees, interest and recovery costs, have been paid in full. d) Acceleration of Outstanding Balances Where staged payment terms or instalment arrangements have been agreed, Marches Group Limited reserves the right to declare all remaining balances immediately due and payable where any payment becomes overdue. e) Personal Liability (Individuals & Booking Contacts) Where the Customer is an individual or sole trader, they remain personally liable for all unpaid sums, late fees, interest and recovery costs. Where a booking is made on behalf of an organisation, the individual confirming the booking warrants that they hold authority to bind the organisation contractually and may be held jointly and severally liable for unpaid sums where the organisation fails to pay. f) No Waiver of Rights Failure or delay by Marches Group Limited to enforce any right under these terms shall not constitute a waiver of that right.

  1. Cancellation and Postponement

All cancellations must be confirmed in writing. Notice Period — Charge More than 21 days before the event: Loss of booking deposit only (25%) 7–21 days before the event: 50% of total contracted value Less than 7 days before the event: 100% of total contracted value Large / Multi-Day Events / SAG Planned Events For large, complex or multi-day events, or events involving significant planning, SAG liaison, site visits, bespoke documentation or allocation of substantial staffing and resources, Marches Group Limited reserves the right to apply higher cancellation charges reflecting actual operational and planning costs incurred. Where applicable, a minimum cancellation charge of £1,500 or 25% of the contracted event value (whichever is greater) may apply once formal planning or operational engagement has commenced. Postponements Postponements are treated as cancellations unless: a new date is agreed within 30 days; and Marches Group Limited confirms operational availability in writing. Any additional costs arising from postponement, including revised staffing, accommodation, logistics or regulatory engagement, may be recharged to the Client.

3. Client Responsibilities

Facilities & Infrastructure

  • Provide a clean, dry, covered treatment space with adequate lighting and ventilation.

  • Provide power:

    • 4 × 13A sockets, or

    • 2 × 16A feeds
      If power is unavailable, we may supply or hire generators and recharge all associated costs to the Client.

Staff Welfare (HSE & Purple Guide Compliant)

For shifts over 8 hours, overnight, or in adverse weather, the Client must provide:

  • Running water (hydration & essential hand-washing);

  • Hot drinks and hot food;

  • A sheltered rest area.

If this cannot be provided, the Client must notify us in advance so alternative arrangements can be made (costs recharged where applicable).

Temperature Control

Treatment areas must be safe and clinically suitable.
In extreme heat or cold, the Client must provide heating or cooling.
If unavailable, we may hire heaters or air-conditioning units and recharge all associated costs to the Client.

Waste Management

  • We manage clinical waste.

  • The Client must ensure general waste and recycling arrangements are in place.

Operational

  • Maintain clear access for medical vehicles at all times.

  • Provide security appropriate to crowd profile and risk.

  • Supply radios or equivalent communications equipment.

  • Provide accurate site maps, emergency plans, and relevant event documentation.

  • Notify us of any other medical providers; we retain clinical lead unless agreed otherwise.

Event Suspension

You agree to follow any instruction from the Event Medical Manager to pause or stop the event where required for patient care or safety.

4. Our Responsibilities

We provide trained, insured, and DBS-checked staff operating under our Clinical Governance Framework.
We act within appropriate scope of practice and professional standards.
We may conduct dynamic risk assessments (this does not replace Client duties).

If transfer to hospital is required, staff and vehicles may temporarily leave site; we are not liable for resulting disruption.

Zone Ex – Immediate Vicinity Duty of Care

We may provide emergency assistance within the immediate vicinity of the event (“Zone Ex”) where an incident is influenced by the event (e.g. road closures, traffic congestion).
If responding externally temporarily reduces on-site cover, we accept no liability for any resulting delays or event suspension.

We maintain public liability, professional indemnity, and employer’s liability insurance.
We operate under consultant-led clinical governance and Purple Guide–aligned planning.

5. Information & Data Protection

We follow the Data Protection Act 2018 and UK GDPR.
Our Privacy & Data Protection Policy is available at:
👉 https://marchesambulance.co.uk/privacy-policy/

Fees and resources are based on Client-provided information.
Material changes may require revised pricing or withdrawal.
Patient data is confidential and shared only with authorised bodies.
We comply with safeguarding law and Duty of Candour obligations.
RIDDOR reporting remains the Client’s responsibility (with our assistance where needed).

6. Client Insurance & Indemnity

The Client must hold a minimum of £5 million public liability insurance.
The Client indemnifies the Company against all claims arising from the event except where caused by the Company’s negligence.

7. Subcontractors

We may use subcontracted clinicians or partner organisations under our governance and insurance framework.

8. Complaints

Raise issues on-site with the Event Medical Manager where possible.
Formal complaints must be submitted within 14 days to:
hello@marchesambulance.co.uk

We acknowledge within 5 working days.

9. Liability & Limitation

Except for death or injury caused by negligence, our total liability is limited to the amount paid for the service.

We are not liable for:

  • Event cancellation or postponement;

  • Loss of profit or opportunity;

  • Damage caused during emergency access or evacuation.

10. Force Majeure

Neither party is liable for unavoidable delays or failures caused by events beyond their control, including severe weather, illness, industrial action, terrorism, road closures, or regulatory intervention.

11. Other Legal Terms

  • Confidentiality: Both parties must keep operational information confidential.

  • Severability: Invalid clauses do not affect the remainder.

  • Variation: Any changes must be agreed in writing.

  • Third-Party Rights: No rights arise under the Contracts (Rights of Third Parties) Act 1999.

  • Governing Law: England and Wales.

  • Jurisdiction: English courts.

C. PATIENT TRANSPORT & HIGH DEPENDENCY TRANSPORT TERMS

(PTS / HDU Services)

These terms apply to all patient transport, urgent transport, stretcher transport, high dependency transport (HDU), hospital discharge, inter-facility transfer, event conveyance, and related ambulance services provided by Marches Group Limited T/A Marches Ambulance Service.

1. Scope of Service

Marches Ambulance Service provides non-emergency and urgent patient transport services, including:

  • Hospital discharges;
  • Inter-facility transfers;
  • High dependency transport;
  • Event-related conveyance;
  • Private patient transport;
  • Welfare and urgent response transport.

All services are delivered in accordance with our Clinical Governance Framework and within the scope of practice of the attending clinicians.

The Company reserves the right to determine the appropriate vehicle type, staffing level, and clinical resource required for safe transport.

2. Booking & Charges

All bookings must be confirmed in writing (email, SMS, or approved booking platform).

All charges are based on the information provided at the time of booking.

Charges:

  • Commence from the agreed booking time; and
  • Continue until completion of the service, including any waiting time or delays.

Time beyond the minimum charge is calculated pro rata in 15-minute intervals.

Where a specialist crew, additional clinician, bariatric equipment, specialist vehicle, or enhanced level of care is required, additional charges may apply.

3. Delays & Waiting Time

All quoted journey times are estimates only.

The Company shall not be liable for delays caused by circumstances outside of its control, including but not limited to:

  • Traffic congestion;
  • Diversions or road closures;
  • Hospital discharge or handover delays;
  • Bed availability;
  • Access issues;
  • Adverse weather conditions;
  • Patient condition changes;
  • Delays caused by third parties.

Where delays occur outside of the Company’s control, waiting time will be charged at a rate of £100 per hour, calculated pro rata in 15-minute intervals.

Charges accrue from the agreed booking time until completion or cancellation of the journey.

If the patient is not ready or available at the agreed collection time, waiting time charges will apply.

4. Additional Charges

The Customer acknowledges that certain operational costs may arise during transport services which are outside of the Company’s control and not included within the original quotation.

Additional charges may include (but are not limited to):

  • Congestion charges;
  • ULEZ or clean air zone charges;
  • Road tolls;
  • Parking or access fees;
  • Ferry charges;
  • Extended journey times caused by diversions or traffic;
  • Additional staffing requirements;
  • Specialist equipment requirements;
  • Bariatric handling requirements;
  • Extended hospital handovers.

Such costs will be invoiced in addition to the agreed transport fee.

5. Patient Information & Clinical Suitability

The Customer is responsible for providing accurate and complete information at the time of booking, including:

  • Patient condition;
  • Mobility status;
  • Weight and bariatric requirements;
  • Oxygen or medical equipment requirements;
  • Infection risks;
  • Collection and destination details;
  • Access arrangements.

The Company reserves the right to refuse, delay, or amend transport where:

  • The patient’s condition is not suitable for the level of service booked;
  • Information provided is inaccurate or incomplete;
  • Safe transport cannot be achieved;
  • The journey presents an unacceptable clinical or operational risk.

Where a patient’s condition changes before or during transport, the Company reserves the right to:

  • Upgrade the level of care or crew;
  • Divert to a more appropriate medical facility;
  • Delay or alter the journey where clinically necessary.

Any additional time, staffing, equipment, or resources required as a result will be chargeable.

The safety and clinical needs of the patient will always take priority over journey times.

6. Access, Mobility & Bariatric Requirements

The Customer must ensure safe and suitable access at both collection and destination locations.

This includes:

  • Adequate space for stretcher or chair access;
  • Safe manual handling conditions;
  • Working lifts where required;
  • Appropriate escort arrangements where necessary.

Where access is restricted, unsafe, or requires additional staffing, equipment, or time, the Company reserves the right to:

  • Apply additional charges;
  • Delay transport; or
  • Refuse transport until safe arrangements are in place.

Additional charges may apply where specialist bariatric equipment, lifting equipment, or additional crew are required.

7. Patient Property & Luggage

Patient transport services are provided for the conveyance of the patient and essential items only. Space within vehicles is limited and must be prioritised for clinical equipment, safe patient handling, and crew access.

For safety reasons, all items carried within the patient compartment must be appropriately secured. Unsecured or excessive items present a significant risk in the event of sudden braking, collision, or emergency manoeuvres, where they may become projectiles and cause injury to patients or staff.

Unless otherwise agreed in writing prior to the journey, the Company will transport:

  • One small bag (e.g. handbag or overnight bag);
  • Essential items including medication and documentation; and
  • Essential mobility or medical equipment required for the patient’s care.

The Company will not transport:

  • Large suitcases or excessive luggage;
  • Furniture or bulky personal items;
  • Goods unrelated to the patient’s immediate care or journey;
  • Any item that cannot be safely secured or would compromise safety or clinical operations.

The service is not a removals or courier service, and vehicles will not be used to transport non-essential personal property.

Where additional items are presented without prior agreement, the Company reserves the right to:

  • Refuse transport of those items;
  • Delay the journey; or
  • Apply additional charges where alternative arrangements or resources are required.

The Company accepts no liability for loss or damage to personal belongings unless caused by proven negligence.

8. Infection Prevention & Vehicle Decontamination

The Customer must disclose any known or suspected infectious conditions, contamination risks, or specialist infection prevention requirements prior to transport.

The Company reserves the right to:

  • Refuse or delay transport where appropriate infection prevention measures are not in place;
  • Require additional PPE or specialist resources; or
  • Apply additional charges for cleaning, decontamination, vehicle downtime, replacement resources, or specialist infection control requirements.

Where a vehicle is contaminated by bodily fluids, infectious material, or damage requiring downtime or specialist cleaning, the Company reserves the right to recover all associated costs.

9. Journey Amendments, Aborted Journeys & No-Shows

Any changes to:

  • Destination;
  • Route;
  • Collection location;
  • Collection time; or
  • Clinical requirements

may result in additional charges and are subject to operational and clinical approval.

Where:

  • The patient is not ready;
  • The patient is unavailable;
  • The booking is cancelled after vehicle deployment; or
  • The journey cannot proceed due to circumstances outside of the Company’s control,

the journey will be treated as an aborted journey and charged in full, including any accrued waiting time.

10. Escorts & Additional Passengers

Passenger escorts or relatives may travel subject to:

  • Available space;
  • Clinical suitability;
  • Seatbelt availability; and
  • Crew discretion.

The Company reserves the right to refuse additional passengers where safety, operational, or clinical concerns exist.

11. Medication & Personal Property

Unless expressly agreed in writing, the Company is not responsible for:

  • Supplying medication;
  • Administration of medication beyond standard clinical practice;
  • Availability of prescribed medication during transport.

The Company accepts no liability for personal property left in vehicles following completion of transport.

Recovery or return of property may incur additional charges.

12. Liability & Limitation

Except in cases of death or personal injury caused by negligence, the Company’s liability is limited to the amount paid for the transport service.

The Company shall not be liable for:

  • Missed appointments;
  • Delays caused by external factors;
  • Clinical deterioration unrelated to negligence;
  • Loss of earnings, revenue, contracts, or opportunity;
  • Indirect or consequential losses.

Clinical decisions made in the interests of patient safety shall not constitute breach of contract.

13. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes arising in connection with these services shall fall under the exclusive jurisdiction of the courts of England and Wales.

Document Reference: MAS-T&C-2026.5

(Website, Medical Services & Operational Terms — Combined)
(Supersedes all previous versions)

Terms and Conditions - Privacy & Data Protection Policy